Membership of the Valleywatch scheme provides a wealth of unique benefits to Team Valley businesses and all our service levels are fully compliant with the relevant British Standards.
Our vehicles are never more than 2 miles from the site of any Team Valley incident. If a problem is detected on your premises, our mobile patrol can attend in a matter of minutes to ensure the activity is legitimate; if it is not we will call out the relevant emergency service on your behalf.
If your alarm is activated we will despatch our Mobile Response Patrol to your site immediately whilst monitoring your premises and the surrounding area with a suitable camera. Our Mobile Response Officers will patrol the exterior of the premises to check for signs of an intruder and if they see signs of a break-in will call the Police. Otherwise (unless keys are held by Valleywatch) they will call your key holder and, on arrival, will assist them in patrolling the interior.
Cutting False Alarms
All alarm events are confirmed by an onsite inspection so false activations are a rarity. If your alarm has a fault and cannot be reset, our Mobile Response Patrol will monitor the premises on an hourly basis and a camera will spot monitor your premises for signs of unusual activity.
Lone worker safety
Our Mobile Response Patrol can provide essential security for lone workers on your premises outside of business hours. They will monitor the premises on a regular basis and will even be on hand to accompany staff when they lock up and walk to their vehicles.
Fast Personal Response
In the event of alarm activation our trained response officers will be dispatched to attend your premises immediately. As our vehicles never leave Team Valley they are never more than 2 miles from your premises so, in over 90% of cases, will arrive within a couple of minutes. However, as with all response companies, the service is shared by many customers and our team could be committed at another incident on the Valley when your alarm is reported. In that instance they will respond to your call as soon as they are free.
At Valleywatch we maintain a high level of liaison and co-operation with Northumbria Police and even provide facilities for the local Beat Officer. We also play hosts to the estate’s successful Shopwatch scheme.
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